FAQ's

insite case study

Brammer Insite™- Questions answered

Q. What products can I source through an Insite™?
A. Our Insite™ service provides you with dedicated sales and customer service support at your site with access to our extensive product range. This means your site(s) will have access to more than 5 million product lines from leading authorised manufacturers with over £100million of stock held at our central NDC at any time.

Q. How do you track cost savings delivered by Insite™?
A. Our Insite™ team follow a structured process to identify, recommend and deliver cost savings. We agree with you in advance how we will measure cost savings and document delivery of them as part of this process.

Q. What reporting do you provide?
A. We offer a range of standard reports that will help you track performance against agreed KPIs.

Q. How long does it take to implement the Insite™ service?
A. We work with you to understand your current processes, systems and MRO needs. Once we’ve completed this we’ll provide you with a service design that includes timings for implementing the service at your site(s).

Q. How much human resource will be provided as part of the Insite™ Service?
A. The number of Insite™ staff required at individual customer sites is dependant on many factors. We work with you to understand your current processes, systems and MRO needs. Once we’ve completed this we’ll provide you with a service design that outlines how we would propose to resource the service at your site(s).

Q. What hours will the Insite™ operate?
A. Typically, our Insite™ staff operate between 08:30 to 17:00 (Monday to Friday) with out of hours cover provided through a dedicated emergency phone service. Once we’ve completed an assessment of your requirements, we’ll provide you with a service design that outlines how we would propose to resource the service at your site(s).

Q. Does spend criteria apply in order to use the Insite™ service?
A. Eligibility criteria are applicable to access the Insite™ service although we have many ways of servicing your site using our branch network and other site-based services such as industrial vending. To find out how Insite™ or our other site-based services would work for you, please contact us to arrange a sales visit.

Q. Can you manage the outsourcing of my Engineering Stores as part of the Insite™ service?
A. Where customers have a requirement to outsource their Engineering Stores, the Insite™ service can be extended to provide an Insite™ Managed Stores operation.

Q. Do you offer consignment stock as part of the service?
A. We work with you to understand your current processes, systems and MRO needs. Once we’ve completed this we’ll provide you with a service design that outlines any proposed use of consignment stock.

Q. How do you charge for the Insite™ service?
A. With Insite™ you pay for products in the same way as you would when ordering from a branch against your agreed terms. Products are delivered directly to your location and customer service is provided by your Insite™ team. To find out more about service charges, please contact us to arrange a sales visit.